Support Manager

Support Manager

Posted June 25, 2020

ABOUT THE COMPANY.

Our client is a growing and global education institution that helps students to complete career changing courses online.

CULTURE + BENEFITS.

  • Friendly and supportive environment
  • Professional and personal development
  • Modern working environment
  • Opportunity to shape students lives

ABOUT THE ROLE.

This is a brand new role which will give you the opportunity to make it your own. Your main responsibilities will include:

  • Facilitating the creation and delivery of substantive quiz questions
  • Define and schedule ongoing training sessions - refresher and new content.
  • Creation of an internal moderation template (weekly) and creation of the internal moderation process.
  • Weekly tutor moderations completed with a focus on correctness and sufficiency of feedback.
  • Monthly internal moderation schedule to be developed, and assessment decisions to be moderated in accordance with the internal moderation process.
  • Schedule and facilitate monthly process improvement meetings with the wider tutor team.
  • Conduct a program review of the top 20 accounting & bookkeeping courses, including the revision and assessment of student learning outcomes, in collaboration with the tutor team members.

SKILLS + EXPERIENCE.

  • Experience in education.
  • Excellent communication skills.
  • Able to motivate a remote/global team.
  • Advanced MS Office skills (especially Outlook, Excel and Word).
  • Excellent interpersonal skills.
  • Able to provide constructive and supportive feedback.
  • Able to provide support to a range of different personality types.
  • Capable of working online full time (on a computer).
  • Collaborative management style.
  • Experience in dealing with difficult situations and resolving conflict.
  • Passion for education and learning.
  • Able to work on, and deliver, multiple competing projects.
  • Understanding of Accounting/Bookkeeping, Management and Psychology

HOW TO APPLY.

If you want to be part of this exciting position then we want to hear from you!

Apply now by clicking APPLY below.