- Part time role, 2 days a week.
- $35 per hour + Super
- Eastern Suburbs Location
ABOUT THE COMPANY
TwoScots are partnering with a growing security business based in Melbourne's Eastern Suburbs. The role is a part time (2 days per week, 6 hours per day) collections role for the next 3-4 months with opportunities to extend. Immediate start.
Culture + Benefits
- Great hourly rate ranging from $35 per hour
- Parking available on site
- 3-4 months with potential to extend.
Role
The duties include but are not limited to:
- Debt Recovery: Contact clients (businesses and residential customers) via phone, email, or mail to request payment for overdue invoices
- Negotiation: Work with clients to establish reasonable payment plans or settlements, balancing their financial situation with the company's need for timely payments.
- Account Management: Maintain accurate records of all communication, payment arrangements, and account status in the company's debt management system.
- Dispute Resolution: Address any customer disputes related to billing, service charges, or payment issues, and escalate matters when necessary to management or the legal team.
- Customer Relations: Maintain a professional, empathetic, and customer-focused approach while managing debt recovery, ensuring clients feel valued even during collection processes.
- Escalation: Identify accounts that require further escalation and work closely to initiate recovery measures, including reporting to collection agencies if necessary.
Skills + Experience
- Minimum 1 years experience in a similar role
- Experience using MYOB is advantageous
- Excellent communication skills
- Intermediate excel skills is desirable
- Problem solver
- A proactive member within a team
If you feel like you have the necessary experience, please submit your resume to [email protected] by clicking APPLY NOW.