Service Scheduler | Administration & Coordination
Office-based | 5 days per week, flexible hours
We're seeking a highly organised and confident Service Scheduler to join a growing service team in a well-established, professional construction company.
This is an administration and coordination-focused role - no construction background required (though exposure to repairs, trades or scheduling environments will be advantageous). The focus is on organisation, communication and keeping things moving.
The Role
Reporting to the Service Manager and working alongside a Service Administrator and Technicians, you will:
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Manage incoming service and defect enquiries
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Monitor and triage the inbox
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Accurately log and capture job details
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Schedule and allocate works via a scheduling system (AroFlo)
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Coordinate technicians
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Liaise with customers to manage expectations and timeframes
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Handle complaints with empathy and professionalism
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Contribute to reducing outstanding service queries
This role is accountable for improving workflow structure and helping reduce a backlog of open defects. It's ideal for someone who enjoys bringing order to moving parts and takes pride in running a tight, organised schedule.
About You
You will bring:
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Strong organisational and administrative skills
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Clear, confident written and verbal communication
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Excellent English and professional presentation
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Confidence handling complaints and diffusing situations calmly
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A proactive, practical mindset
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Strong IT skills and willingness to learn new systems
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The ability to multitask and manage competing priorities
What's on Offer
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Flexible hours
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Training and structured onboarding
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Opportunity to grow with an expanding service department
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One-round, informal interview process
If you're passionate about planning, organising and creating structure - and want to build something long-term within a growing team - we'd love to hear from you.